Platform/AI Operations

AI Concierge & Agents

5 pages

AI Booking Agent AI Arrival Agent AI In-Stay Agent AI Departure Agent AI Team Concierge

AI Operations

11 pages

Guest Experience Task Management Housekeeping Management Engineering & Maintenance Customer Data Platform Energy & Sustainability Upselling & Personalisation Rotas & Scheduling Time & Attendance Labour Planning & Forecasting Audits & Checklists

Channels

6 pages

WhatsApp & Messaging Phone Calls & Voice Guest App & Directory Kiosks & Booths Email Website Chatbot

Guest Experience

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Guest Experience

Live

Guests happy right now

65%

52 rooms in-house

Issues recovered in-stay

8 of 17

before checkout, before the review

Unhappy guests flagged to the team while still on property, each with a recovery tip.

Monitors guest experience live

Your whole team knows the moment a guest is unhappy, while the guest is still on property.

Recover service in real time

Sentiment flagged to the team with AI recovery tips personalised to the guest, the stay and the issue.

Answers guests instantly, 24/7

Calls and messages never missed, in the guest's own language, with no apps to download.

Real-Time Guest Experience Monitoring

98%

Guest interactions resolved by AI

The Guest Experience module is real-time guest experience monitoring for hotels. Your whole team knows the moment a guest is unhappy, while the guest is still on property, with AI service recovery tips personalised to the guest, the stay and the exact issue. Service is recovered in the moment, not in the review.

Guest Experience Features

Live sentiment, recovery coaching and personalisation tips that keep service excellent while guests are on property.

Real-Time Monitoring

Every interaction and every guest's sentiment visible to the team, live.

Guest Sentiment Flags

Unhappy guests flagged instantly, with tasks marked when stays turn difficult.

Service Recovery Tips

AI suggestions personalised to the guest, the stay and the issue.

Guest Personalisation Tips

Likes and dislikes at a glance before any face-to-face moment.

Instant Guest Answers

Calls and messages answered 24/7 in the guest's own language.

Guest Service Analytics

Response times, resolution rates and sentiment trends by team.

Individual Hotel

Per Room/ per month

✓Real-time sentiment monitoring

✓AI recovery and personalisation tips

✓Service analytics and reporting

✓Standard onboarding and support

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Hotel Group

Group Pricing

✓Portfolio-wide dashboards

✓Custom integrations and SLAs

✓Dedicated success manager

✓Volume pricing across the portfolio

Talk to sales

FAQ

Frequently asked questions

Anything else? Book a demo or write to hello@inntelo.com.

Real-time guest experience monitoring for hotels. The whole team sees live sentiment for every guest on property, with AI service recovery and personalisation tips, so issues are fixed during the stay, not discovered in the review.

Every conversation across every channel is analysed as it happens. When a guest is upset, the team is flagged immediately, tasks from that stay are marked, and Inntelo AI suggests recovery steps personalised to the guest and the issue.

Before any face-to-face moment, in the lift or the lobby, staff can see at a glance what a guest likes and dislikes, and offer personalised advice, services or perks that land.

Yes. Guests get an instant response 24/7, in their own language, with calls and messages never missed and no apps to download.

Every channel Inntelo AI runs, including WhatsApp and other messaging apps, phone, voice, the guest app and kiosks, unified into one timeline per guest.

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