Platform/AI Operations

AI Concierge & Agents

5 pages

AI Booking Agent AI Arrival Agent AI In-Stay Agent AI Departure Agent AI Team Concierge

AI Operations

11 pages

Guest Experience Task Management Housekeeping Management Engineering & Maintenance Customer Data Platform Energy & Sustainability Upselling & Personalisation Rotas & Scheduling Time & Attendance Labour Planning & Forecasting Audits & Checklists

Channels

6 pages

WhatsApp & Messaging Phone Calls & Voice Guest App & Directory Kiosks & Booths Email Website Chatbot

Customer Data Platform

Book a demo See features

Live

Profile per guest

360°

updated live, from the guest

Live segments

feeding campaigns and personalisation

Every stay, preference and purchase enriches a profile your hotel owns.

Builds real-time 360° profiles

The most up-to-date guest profiles in your tech stack, because the data comes straight from the source: the guest.

Captures consented first-party data

GDPR-ready opt-in gathered in conversation, owned by your hotel, not rented from OTAs.

Powers segments and campaigns

Live guest segments feeding targeted campaigns, personalisation and loyalty insight.

Real-Time 360° Guest Profiles

360°

One unified profile per guest

The Customer Data Platform is a hotel CDP built into Inntelo AI, and it holds the most up-to-date guest profiles in your tech stack, because every profile is enriched in real time, straight from the source: the guest. Every stay, preference, conversation and purchase feeds segments, campaigns and personalisation on data you own.

Customer Data Features

The foundations of real guest knowledge, from real-time profiles to segments, campaigns and loyalty.

Real-Time 360° Profiles

Every profile updated live, straight from guest conversations and stays.

Voluntary Consent & Opt-In

GDPR-ready consent captured naturally, voluntarily and transparently.

Smart Guest Segments

Guests grouped automatically by behaviour, value and preferences.

Commercial Campaign Manager

Targeted offers sent to the right segment, measurably.

Hotel PMS & CRM Sync

Guest profiles kept consistent across your existing hotel systems.

Guest Loyalty Insights

Repeat behaviour and lifetime value surfaced per guest.

Individual Hotel

Per Room/ per month

✓Unlimited real-time guest profiles

✓Segments and Campaign Manager

✓PMS and CRM synchronisation

✓GDPR-ready consent tooling

Book a demo

Hotel Group

Group Pricing

✓Portfolio-wide single guest view

✓Custom integrations and SLAs

✓Dedicated success manager

✓Volume pricing across the portfolio

Talk to sales

FAQ

Frequently asked questions

Anything else? Book a demo or write to hello@inntelo.com.

A hotel CDP that builds real-time 360° guest profiles, unifying every stay, preference, conversation and purchase, then puts that data to work in segments, campaigns and personalisation.

Because the data comes straight from the source: the guest. Every conversation and every stay enriches the profile in real time, rather than waiting for imports, forms or manual entry.

From every Inntelo AI channel and agent, plus your PMS. Data is first-party and consented, captured naturally through guest conversations rather than bought or rented.

Yes. Consent is captured in the conversation flow, data rights are respected by design, and the platform is governed by a published Responsible AI Policy aligned to the EU AI Act.

It can, or it can feed it. Profiles sync with your existing PMS and CRM, so your systems finally share one source of truth.

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