Platform/AI Concierge & Agents

AI Concierge & Agents

5 pages

AI Booking Agent AI Arrival Agent AI In-Stay Agent AI Departure Agent AI Team Concierge

AI Operations

11 pages

Guest Experience Task Management Housekeeping Management Engineering & Maintenance Customer Data Platform Energy & Sustainability Upselling & Personalisation Rotas & Scheduling Time & Attendance Labour Planning & Forecasting Audits & Checklists

Channels

6 pages

WhatsApp & Messaging Phone Calls & Voice Guest App & Directory Kiosks & Booths Email Website Chatbot

AI In-Stay Agent

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In-Stay Agent

WhatsApp · Room 412

Hi, could we get two extra towels sent up to 412?

Of course. Housekeeping will bring them within 10 minutes.

Great, thank you.

Housekeeping notified, task tracked to completion

Handles every guest request

Towels, tables, taxis: answered instantly on WhatsApp, other messaging apps, phone and web chat, in 50+ languages.

Turns messages into tasks

Every request routed to the right team in the Inntelo team app, then confirmed back to the guest.

Escalates issues in real-time

Negative sentiment flagged to managers during the stay, before it becomes a public review.

Guest Requests, Handled Instantly

17m

Minutes saved on every guest enquiry

The Inntelo AI In-Stay Agent is your hotel's AI concierge for the stay itself. It handles requests, questions and issues in real time on WhatsApp, other messaging apps, phone and web chat, turns every conversation into a tracked task for the right team, and confirms resolution back to the guest.

In-Stay Agent Features

How one guest message becomes a routed task, a fast resolution and a richer profile.

Instant Guest Responses

Guest questions answered in seconds, day and night.

Smart Task Routing

Requests sent automatically to the right department, in the team app.

Urgent Issue Escalation

Negative experiences and sentiment flagged to managers before checkout.

In-Stay Service Bookings

Tables, spa and activities booked inside the conversation.

Real-Time Upselling

Personalised offers promoted to Guests at exactly the right moment.

Guest Profile Enrichment

Every preference for every stay, saved to the 360° guest profile.

Individual Hotel

Per Room/ per month

✓Unlimited in-stay conversations

✓Smart task routing to every department

✓Sentiment tracking and escalation

✓Standard onboarding and support

Book a demo

Hotel Group

Group Pricing

✓Multi-property deployment and central reporting

✓Custom integrations and SLAs

✓Dedicated success manager

✓Volume pricing across the portfolio

Talk to sales

FAQ

Frequently asked questions

Anything else? Book a demo or write to hello@inntelo.com.

An AI hotel concierge that handles guest requests, questions and issues during the stay, turning every conversation into a tracked task for the right team and confirming resolution back to the guest.

Each request becomes a time-stamped task in the Inntelo team app, routed automatically to the right department, whether that is housekeeping, engineering, F&B, front office, concierge or any other team, with ownership and live status, so nothing falls through.

Yes. It responds immediately, flags negative sentiment to managers in real time and tracks recovery, so issues are resolved during the stay rather than in the review.

50+ languages. Guests write, speak or send voice notes in their own language and your team reads and replies in theirs.

No. One agent absorbs the volume of routine requests so your team has time for guests. Hospitality stays human; the platform handles the repetition.

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