Platform/AI Concierge & Agents

AI Concierge & Agents

5 pages

AI Booking Agent AI Arrival Agent AI In-Stay Agent AI Departure Agent AI Team Concierge

AI Operations

11 pages

Guest Experience Task Management Housekeeping Management Engineering & Maintenance Customer Data Platform Energy & Sustainability Upselling & Personalisation Rotas & Scheduling Time & Attendance Labour Planning & Forecasting Audits & Checklists

Channels

6 pages

WhatsApp & Messaging Phone Calls & Voice Guest App & Directory Kiosks & Booths Email Website Chatbot

AI Booking Agent

Book a demo See features

Booking Agent

WhatsApp · replied in 3 seconds

Do you have a double room for 12–14 June?

Yes, a Deluxe Double is available at £189 per night. Shall I hold it for you?

Yes please, it’s a business trip.

Booked. Your payment link is below and your confirmation is on its way.

Booking confirmed in the PMS, trip purpose saved to the guest profile

Answers every booking enquiry

Instant answers on WhatsApp and other messaging apps, phone and web chat, in 50+ languages, 24 hours a day.

Takes bookings and payments

Checks live availability, quotes rates and confirms paid reservations directly in your PMS.

Learns each guest and stay

Purpose of trip, preferences, likes and dislikes captured at booking, the foundation for personalising the stay.

AI Agents That Take Bookings

24/7

Books guests around the clock

The Inntelo AI Booking Agent is an AI reservations agent for hotels. It answers every enquiry the moment it lands on WhatsApp, other messaging apps, phone or web chat, checks live availability, quotes rates, takes payment and confirms the booking in your PMS. And because every stay is different, it captures the context too: the same guest booking for business today and leisure next month is understood, and personalised, differently each time.

Booking Agent Features

Everything the Booking Agent does to turn a first question into a confirmed, paid reservation.

Instant Personalised Answers

Availability, rates and policies answered in seconds on any channel.

Live Booking Availability

Real-time rates and room inventory pulled directly from your PMS.

Secure Payments & Deposits

Deposits and prepayments taken inside the conversation, fully compliant.

Pre-Arrival Upsells & Offers

Upgrades and extras personalised and offered before the guest arrives.

50+ Languages Spoken

Every enquiry handled instantly in the guest's own language.

Guest Preferences Capture

Trip purpose, preferences, likes and dislikes saved per stay, powering personalisation.

Individual Hotel

Per Room/ per month

✓Unlimited booking conversations

✓Messaging, phone and web chat included

✓PMS sync and secure payment links

✓Standard onboarding and support

Book a demo

Hotel Group

Group Pricing

✓Multi-property deployment and central reporting

✓Custom integrations and SLAs

✓Dedicated success manager

✓Volume pricing across the portfolio

Talk to sales

FAQ

Frequently asked questions

Anything else? Book a demo or write to hello@inntelo.com.

An AI reservations agent for hotels. It answers booking enquiries, checks live availability, takes payment and confirms reservations in your PMS, on WhatsApp and other messaging apps, phone and web chat, in 50+ languages, 24/7.

One agent handles thousands of conversations simultaneously, giving even a lean team the capacity of a full call centre. Your people spend their time on the complex, high-value conversations where a human makes the difference. Hospitality stays human; the volume is handled.

By answering instantly at the moment of intent, quoting live rates and taking payment in the conversation, so guests book with you instead of an OTA.

WhatsApp and other messaging apps, phone, voice and web chat, with no app downloads and no new hardware for guests.

Yes. It connects to your PMS, and to your central reservations or revenue management system where rates live outside the PMS, so guests are always quoted your latest rates and availability.

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