Platform/AI Concierge & Agents

AI Concierge & Agents

5 pages

AI Booking Agent AI Arrival Agent AI In-Stay Agent AI Departure Agent AI Team Concierge

AI Operations

11 pages

Guest Experience Task Management Housekeeping Management Engineering & Maintenance Customer Data Platform Energy & Sustainability Upselling & Personalisation Rotas & Scheduling Time & Attendance Labour Planning & Forecasting Audits & Checklists

Channels

6 pages

WhatsApp & Messaging Phone Calls & Voice Guest App & Directory Kiosks & Booths Email Website Chatbot

AI Arrival Agent

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Arrival Agent

WhatsApp · the day before arrival

Welcome! Complete check-in now: registration card, ID and payment take two minutes.

Done. Could I have a high floor?

High floor noted. Your digital key arrives at 14:00, as soon as the room is ready.

Registration signed, ID verified, key ready before arrival

Checks guests in online

Registration cards, ID verification and payment completed from the guest's phone before arrival.

Issues digital room keys

Mobile keys and room-ready alerts, connected to your door locks and your PMS.

Answer questions and upsell

Pre-arrival questions answered instantly, with transfers, services and upgrades offered on the way in.

Online Check-In and Keys

71%

Guests opt in before arrival

The Inntelo AI Arrival Agent handles hotel online check-in, registration cards, ID verification, payment, digital keys and upgrade offers before the guest arrives, so the first face-to-face moment is a welcome, not paperwork. It answers arrival questions instantly and offers the right services on the way in. Your team greets, the platform processes.

Arrival Agent Features

Every step from booking confirmation to room key, handled before the guest reaches reception.

Contactless Online Check-In

Registration, ID and payment completed before the guest arrives.

Digital Registration Cards

Digital registration cards completed and signed before arrival, PMS-ready.

Digital Room Keys

Room keys on the guest's phone, connected to your locks.

Pre-Arrival Questions

Directions, parking, timing and stay questions answered instantly, pre-arrival.

Hotel Service Upsells

Transfers, early check-in, upgrades and extras offered on approach.

Guest Preferences Captured

Pillow, floor and stay preferences saved to the guest profile.

Individual Hotel

Per Room/ per month

✓Online check-in and registration cards

✓ID verification and digital keys

✓Pre-arrival questions and upsells

✓Standard onboarding and support

Book a demo

Hotel Group

Group Pricing

✓Multi-property deployment and central reporting

✓Custom integrations and SLAs

✓Dedicated success manager

✓Volume pricing across the portfolio

Talk to sales

FAQ

Frequently asked questions

Anything else? Book a demo or write to hello@inntelo.com.

An AI agent for hotel online check-in. It handles registration cards, ID verification, payment, digital keys, pre-arrival questions and service upsells before arrival, so guests skip the queue and staff deliver the welcome.

No. Everything runs on WhatsApp, other messaging apps and the web. Guests tap a link, complete check-in and receive their digital key with no downloads and no logins.

Yes. Digital keys connect to leading lock systems, and where digital keys are not available the kiosk or front desk flow issues physical keys with the check-in already complete.

Guests arrive with registration done, payment taken, questions answered and preferences known, so reception becomes a greeting rather than a process. Queues shrink and the first impression improves.

Yes. Inntelo AI works with trusted industry partners for ID verification and payments, such as Stripe, using compliant, encrypted flows, governed by a published Responsible AI Policy and aligned to the EU AI Act.

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