AI Concierge & Agents
Four agents run the guest journey from first enquiry to rebooking. The fifth works alongside your team, turning every conversation into action.
Instant answers on WhatsApp and other messaging apps, phone and web chat, in 50+ languages, 24 hours a day.
Registration cards, ID verification and payment completed from the guest's phone before arrival.
Towels, tables, taxis: answered instantly on WhatsApp, other messaging apps, phone and web chat, in 50+ languages.
Folio review, payment and receipts completed from the guest's phone, with no queue at the desk.
Team members report a fault or request by message, voice note or photo, in their own language, with the room or area attached.
AI Operations
Eleven modules covering everything your hotel runs on, from guest experience to labour. Switch on what you need, all connected to one source of truth.
Your whole team knows the moment a guest is unhappy, while the guest is still on property.
Guest messages, calls, inspections and team notes become routed, tracked tasks with an owner, a priority and a due time.
Task sheets and room allocations created automatically every morning, balanced across the team and synced with your PMS.
Issues raised by guests, housekeeping or engineers become tracked work orders routed to the right engineer.
The most up-to-date guest profiles in your tech stack, because the data comes straight from the source: the guest.
Consumption tracked by property, department and period, from meters, invoices and manual readings.
Room upgrades, late checkout, dining and spa offers matched to each guest profile.
Shift patterns created from forecast occupancy, arrivals and events, by department.
Clock-in and clock-out on the team app or a device at the property, matched to the rota.
Occupancy, arrivals, departures and events translated into hours needed by department and day.
Opening, closing, safety and brand-standard checks on a phone, with photos and sign-off.
Channels
Guests reach you on the channels they already use, with nothing to download, ever. Six channels, one conversation, one guest profile.
Natural, conversational replies in seconds on WhatsApp and other messaging apps guests already use.
Front desk and reception calls picked up in seconds, 24/7, with no queues and no voicemail.
The full hotel in the guest's browser, with no downloads and no logins.
Registration, ID verification and payment self-served in the lobby, in 50+ languages.
Enquiries, booking questions and in-stay requests answered by AI agents from your reservations and front-desk inboxes, 24/7.
An AI concierge on every page of your site answers questions instantly and turns lookers into direct bookers.