One operating system. Pick your modules.
Guests and teams talk to AI agents on the channels they already use: phone, messaging, web chat and email. Behind them, eleven operating modules run the property, activated one by one, around one source of truth.
Works with the systems you already run
PMS, messaging, CRM, F&B, payments, POS and door locks. Every conversation becomes an action in the system that owns it.
See all integrations →
Five AI agents for guests and teams
Four agents run the guest journey from first enquiry to rebooking. The fifth works alongside your team, turning every conversation into action.
Answers enquiries, quotes live rates, takes payment and confirms bookings in your PMS, 24/7.
Online check-in, registration cards, ID, payment and digital keys completed before guests arrive.
Handles requests instantly in 50+ languages, turning every conversation into a tracked team task.
Express checkout in under a minute, feedback captured, and personalised offers that bring guests back.
The agent for your team: answers questions, finds information, assigns and chases tasks, and briefs the shift, in the team app.
Hear a reception call answered
Every call picked up in seconds, in the guest's own language. Press play to hear the voice agent take a booking enquiry from first ring to confirmed reservation.
How Guests Experience Inntelo AI
Pick your modules. All connected to one source of truth.
Eleven modules to choose from, covering everything your hotel runs on, from guest experience to labour. Switch on what you need, add more as you grow, and replace the patchwork of point solutions with one AI-native system.
Live sentiment for every guest on property, with AI recovery and personalisation tips for the team.
Every request from any channel becomes a routed, tracked task with an owner, a priority and a status.
Daily allocations and task sheets created automatically each morning, synced with your PMS.
Reactive faults, planned maintenance and asset history in one place, from report to resolution.
Real-time 360° guest profiles built from consented first-party data, powering segments and campaigns.
Energy, water, waste and carbon tracked by property and department, with targets and reporting built in.
Personalised offers timed to peak intent, paid in the conversation, with revenue tracked per guest.
Shift patterns built around forecast occupancy and published straight to the team app.
Clock-in, hours and absence captured on the team app, ready for payroll.
Workload and staffing forecast ahead of time, so the right team is on shift.
Digital audits and safety checklists with scores, photos and sign-off, scheduled or run on demand.
Start with one module or the full system. We map it to your property on a demo.
How Hotel Teams Use Inntelo AI
Built by hoteliers, for hoteliers. And it shows.
One AI-native platform for guest experience, operations and customer data, built by people who have run hotels, chosen by the hotels others measure themselves against.
Our founders have run housekeeping and facilities teams, led technology for thousands of hotels at Accor and Fairmont, and opened properties for Marriott and The Ritz-Carlton. The platform is shaped by what a shift actually looks like.
Ciel Dubai Marina, the world’s tallest hotel with 1,004 rooms, a Vignette Collection hotel by IHG, runs guest experience and operations on Inntelo AI. The First Group Hospitality is rolling the platform out across its portfolio, so every guest interaction from arrival to departure is powered by AI.
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CityBlue Hotels, one of Africa’s fastest-growing hotel groups, is deploying AI concierge agents across its properties in Kenya, Rwanda, Tanzania and beyond, embedding AI at the core of how it operates and shaping how AI is applied in an African context.
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Winner at The Caterer Supplier Awards 2026 and Startup Den Winner at the Future Hospitality Summit 2025 in Riyadh, for innovation in hotel guest experience and operations. Named in the Startups 100 Index 2026, the UK’s longest-running index of high-growth new businesses.
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Member of the EHL Innovation Hub, and working with Hotelschool The Hague and Edge Hotel School to shape the next wave of hospitality innovation and an AI-native workforce.
Read the story →Built on AI from the ground up rather than bolted on, so the platform stays agile and highly flexible, keeps pace with the latest advances in AI, and captures levels of data about your guests and your operation that legacy systems never could. Your hotel is future-proofed as the technology moves.
Meet guests where they are
Guests reach you on the channels they already use, with nothing to download, ever. Six channels, one conversation, one guest profile.
Natural, multilingual conversations by text or voice note, in one thread from booking to rebooking.
Every reception call answered in seconds, 24/7, with bookings and requests handled naturally.
A QR scan opens live menus, bookings, requests and AI concierge chat, tailored to the journey.
Self-service check-in and an avatar-presented AI concierge, on lobby kiosks or tabletop devices.
Reservations and front-desk inboxes answered in minutes, 24/7, with live rates, payment links and bookings confirmed in the thread.
An AI concierge on every page of your site, answering in 50+ languages and taking paid direct bookings inside the chat.
See Inntelo AI running on your property
A short walkthrough built around your guest journey, your channels and your PMS.
AI for Hospitality
and Real Estate
Inntelo AI delivers AI-native solutions for hospitality and real estate, serving hotels, branded residences, mixed-use developments and smart cities.
From boutique independents to global chains, unify guest communications, upselling and operations in one AI-native platform.
Deliver seamless resident communications, personalised services and efficient building operations under a single platform.
Resident requests, amenity bookings and building services handled by AI agents, with every task routed to the right team.
One AI layer across districts and mixed-use developments, connecting residents, visitors and operators through the channels they already use.
From kick-off
to go-live
Walk through your property, guest journey and team workflows.
Connect your PMS and payments; load policies, menus and FAQs; set tone and escalation rules.
Run real guest scenarios with your team and refine responses together.
Agents handle guest conversations and operations 24/7, with your team in the loop.
